General info
Setting up an account
Account management
Money transfers
Cards
Other
Have questions about something else? support@amaiz.com .
General Info
Is Amaiz a bank?
Are my funds protected?
Does Amaiz have branches?
Setting up an account
How can I apply for an Amaiz account?
Who can use Amaiz business account?
Can I open Free Business Bank Account?
Why should I open an Amaiz business
account?
Is my business eligible?
What documents are needed to complete the
application process?
How long does it take to review my
application?
How do you take payment for account
charges?
Does Amaiz provide credit or
overdraft?
Why has my Amaiz account application been
declined
Does applying for an Amaiz account affect my
credit rating?
Account management
How can I contact Customer Support?
How can I change my account
email?
How can I change my account phone
number?
How do I close the account?
Money transfers
Where I can find my banking details?
How can I make a money transfer?
What is the maximum amount I can receive/send
per transaction?
How do I add funds to my Amaiz account?
Why have funds not arrived in my
account?
Why has my payment been blocked?
What are Faster Payments?
What are SEPA transfers?
What are SWIFT transfers?
How do I request a refund on a
payment?
Will I be charged for declined
payments?
Why hasn't my payment been
refunded?
Why was my payment
declined?
What happens if my payment is
declined?
How soon will my payment go through?
Cards
What is included in Mass Card issuing
program?
What are the limits for withdrawal from ATM
per
day/month?
How to order a virtual card?
How to order a plastic card?
How to activate my plastic card?
How do I change my card PIN?
How do I block/freeze my card?
How do I unfreeze my card?
How do I close my card?
If my card is lost, stolen or I suspect unrecognised transactions
What happens if I get a refund to a deactivated card?
Other
Why has my account been suspended?
Why would Amaiz suspend or block my
account?
How can I complain?
When will my account be unblocked?
Can I share my credentials with my
accountant?
How do I get a copy of my Data?