General info Is Amaiz a bank? Are my funds protected? Does Amaiz have branches?
Setting up an account How can I apply for an Amaiz account? Who can use Amaiz business account? Can I open Free Business Bank Account? Why should I open an Amaiz business account? Is my business eligible? What documents are needed to complete the application process? How long does it take to review my application? How do you take payment for account charges? Does Amaiz provide credit or overdraft? Why has my Amaiz account application been declined Does applying for an Amaiz account affect my credit rating?
Account management How can I contact Customer Support? How can I change my account email? How can I change my account phone number? How do I close the account?
Money transfers Where I can find my banking details? How can I make a money transfer? What is the maximum amount I can receive/send per transaction? How do I add funds to my Amaiz account? Why have funds not arrived in my account? Why has my payment been blocked? What are Faster Payments? What are SEPA transfers? What are SWIFT transfers? How do I request a refund on a payment? Will I be charged for declined payments? Why hasn't my payment been refunded? Why was my payment declined? What happens if my payment is declined? How soon will my payment go through?
Cards What is included in Mass Card issuing program? What are the limits for withdrawal from ATM per day/month? How to order a virtual card? How to order a plastic card? How to activate my plastic card? How do I change my card PIN? How do I block/freeze my card? How do I unfreeze my card? How do I close my card? If my card is lost, stolen or I suspect unrecognised transactions What happens if I get a refund to a deactivated card?
Other Why has my account been suspended? Why would Amaiz suspend or block my account? How can I complain? When will my account be unblocked? Can I share my credentials with my accountant? How do I get a copy of my Data?