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How can we help you?

We’ve put together a list of common questions about Amaiz. If you have one that’s not featured here, please get in touch and we'll be happy to help.

Who are Amaiz?

Amaiz is a UK based, internationally supported fintech company with over 50 staff.

What is Amaiz?

Amaiz is a banking service for solopreneurs and small businesses that makes life easier by removing the headache of admin and accounting. Usually you have to deal with these separately from your bank account. We’ve combined them and included smart tools to make businesses more efficient and productive round the clock.

What’s your main goal or mission?

We want to help people who run businesses on their own claw back precious time to focus on doing what they love and building on their successes, without mountains of paperwork and admin. Right now we’re hard at work developing more features for our app, giving small business owners access to fast, mobile banking services backed by accounting support and back office smart tools.

Who can use Amaiz?

Currently, you need to be resident in the UK, over 18 years old and registered as a sole trader or as sole director of a limited company to open an account with us. If you don’t fall into these categories, we hope to see you in the near future when we’ve opened our service for other company types and international banking.

Can I join Amaiz as an LTD director?

Yes you can. We’re currently accepting single director limited companies, and will be expanding to accept other types of legal entities soon.

How much will it all cost?

We charge £9.99 a month. That’s it. There is no fee for opening an Amaiz account and getting your card, payments, transfers and cash withdrawals in the UK are free as well.

Which devices will support the app?

Our app will be available for iPhones running iOS 11.3 (or higher) and smartphones with Android 5.0 (or above).

Can I use Amaiz on a PC or Mac? And is it the same?

Yes! Amaiz Web supports viewing transactions, statements and invoices, syncing with Freeagent, sub-account management, editing account settings and more!

How do I open an Amaiz account?

Download the app. Then we'll ask you to tell us a bit about yourself and your business, provide documents confirming this information and record a short video selfie to make sure it is really you (and not someone malicious trying to use your identity).

Can I open a second account for saving up money?

Yes, you can open a Jar account and keep some cash separately from your main account, however we don’t offer interest savings accounts at the moment.

How do I get an Amaiz card?

Every Amaiz account comes with a prepaid card. When you complete your registration, you’ll need to wait 5-7 days for the card to arrive: we'll post it to the address you provided. But of course you don’t have to wait for the card to start using your Amaiz account. You have an account number and sort code from day one.

Where is my nearest Amaiz branch?

Everywhere. We’re fully mobile so you can bank on your phone, wherever you like, 24 hours a day, 7 days a week.

How do I withdraw funds from my Amaiz account?

You’ll be able to use your Amaiz card in almost any cash machine - just mind the limits if you are planning to withdraw a large amount of money. Bear in mind that some of the UK banks have client-only ATMs where your Amaiz card may not be accepted.

How can I contact you?

That bright green chat button over there in the lower right corner is the fastest way to get in touch, 24/7. You can also give us a call on 0808 164 6641, ping a message via our socials (Facebook, Twitter or Instagram) or drop us a line at support@amaiz.com. If you already have an Amaiz account, our in-app chat is at your service whenever you need a hand.

How can I complain?

Send us an email at support@amaiz.com. Make sure to include your full name and describe the subject matter. We’ll get back to you within three business days. Should we require more time to investigate the situation, we’ll let you know via email as well. We’ll try to resolve the issue as fast as we can, however, please be informed that we have up to eight weeks to provide you with the final response. If we haven’t given you a resolution within eight weeks, or you’re unhappy with our decision to close your complaint, the Financial Ombudsman Service is at hand. You can find all their contact details on this page.